![]() I believe that you are correct in what you've described, and hopefully myself and anyone reading this can learn from it. These calls will always tie up a trunk for the entirety of the call. ![]() So calls transferred from our building to our sales team always look like they're coming from our main number. Transferred calls do not appear to be impacted by these settings. If I do not use the 302 Diversion header, the forwarded call shows our company main number and ties up one of our trunk lines. It forwards the call to the external mobile phone with the original CallerID. Extension Forwarding Rules I've recently learned that using the 302 diversion header does work for calls to the extension's unique DID.Secondary - Time Warner (3) Coax lines on Patton 4114 FXO gateway.InnoMedia Gateway/Switch (Time Warner's).3CX Phone System Professional Edition Version 14.Question 2: When a call is transferred to an external number, will it always continue to tie up one of the trunk lines until that call is completed? Even if it's two external numbers speaking with each other? Or is there a way to essentially cut our PBX out of the call, so they connect together directly. I cannot figure out how to transfer it from one user to another. ![]() Question: Is it possible to send the original CallerID on a call transferred externally to a user's mobile phone? Note, I can forward it while the user is away using the 302 diversion header forwarded to their cell phone. I may also be misinterpreting the capabilities of 3CX. ![]() Problem 2: I believe I am struggling with the way I am asking questions to Time Warner because they have let me know on two separate occasions that this should work. It's causing me a lot of headaches with our salesmen because they do not retain the potential customer's information. We would like the original callerID to be transferred through. Problem 1: When an incoming call is transferred to an external number, the callerID on the external phone shows our company's main number. I have been struggling with this for a while now, and I know it's been talked about before, but I feel like I've tried just about everything.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |